Refund policy
REFUND & RETURNS POLICY
Last updated: June 2026
Our Guarantee
We stand behind the quality of our products and want you to feel confident in your purchase. We offer a 90-day satisfaction guarantee on all unopened, unused items.
Eligibility for a Refund
To be eligible for a refund, your item must be:
- Returned within 90 days of delivery
- Unopened and unused
- In its original packaging
Due to health and safety regulations, opened or used supplements cannot be returned or refunded under any circumstances.
Defective or Damaged Items
If your order arrives defective or damaged, contact us within 7 days of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund at our discretion.
Change of Mind
Refunds are not available for change of mind once a product has been opened or used.
Order Cancellations
Orders may only be cancelled before they have been processed. Once an order has entered processing or been shipped, cancellation is no longer possible.
How to Request a Refund
To initiate a return, contact us at:
📧 spicylabstore@gmail.com
Include your order number and reason for return. Do not send items back without contacting us first. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refund Processing
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.
All Sales Are Final
Outside of the conditions listed above, all sales are final.