Terms of service

TERMS OF SERVICE

Last updated: June 2026

By accessing or purchasing from spicylab.shop, you agree to the following Terms of Service. Please read them carefully before placing an order.

Eligibility

By using this site and purchasing our products, you confirm that:

  • You are 18 years of age or older
  • You are legally permitted to purchase health supplements in your location
  • You are purchasing for personal use only

Product Use & Disclaimer

Spicy Lab products are dietary supplements, not medical products.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

If you have a medical condition, are taking prescription medication, or have concerns about your health, we recommend consulting a qualified healthcare professional before use.

Orders & Payments

All prices are listed in the applicable currency at checkout. We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per customer
  • Correct pricing or listing errors at any time

Orders are only considered confirmed once payment has been successfully processed.

Order Cancellations

Orders may only be cancelled before they have been processed. Once an order has entered processing or been shipped, cancellation is no longer possible.

Shipping

Shipping times are estimates and may vary based on location and carrier delays. We are not responsible for delays caused by shipping carriers or customs processing.

Import duties, taxes, and customs fees are the customer's responsibility. All orders are shipped in discreet packaging.

Returns, Refunds & Money-Back Guarantee

We stand behind our products with a 90-day money-back guarantee. If you are unsatisfied with your results for any reason, contact us within 90 days of your purchase date for a full refund — no questions asked.

Refunds are processed to the original payment method within 5–10 business days.

Our full Return & Refund Policy is outlined separately and forms part of these Terms of Service.

Intellectual Property

All content on this website — including text, images, branding, logos, and product descriptions — is the property of Spicy Lab and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the maximum extent permitted by law, Spicy Lab shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Use of our products is at your own discretion and responsibility.

User Conduct

You agree not to:

  • Use this website for unlawful purposes
  • Submit false or misleading information
  • Attempt to interfere with the site's functionality or security

We reserve the right to terminate access for violations of these terms.

Governing Law

These Terms of Service are governed by the laws of New Zealand.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.

Contact

For questions regarding these Terms of Service, contact us at:
📧 spicylabstore@gmail.com